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Support hours: Monday-Friday, 7am-3pm
Shipping & Delivery
To which countries are you shipping to?
To which countries are you shipping to?
Shipping typically takes 5-7 business days within the United States. For international orders, shipping can take 10-15 business days, depending on the destination and customs processing times. You will receive a tracking number once your order has shipped so you can monitor its progress.
How much are the shipping costs?
How much are the shipping costs?
Yes, all our skincare products come in protective and aesthetically pleasing packaging to ensure they arrive in perfect condition. Each product is securely wrapped, and we use eco-friendly materials whenever possible. Additionally, many of our products come in recyclable containers to support sustainability.
How long does the delivery take?
How long does the delivery take?
Yes, we do ship internationally! We offer worldwide shipping to ensure customers around the globe can enjoy our skincare products. Please note that shipping times and costs may vary depending on the destination country. International customers may also be subject to customs fees or import duties imposed by their country's customs authorities.
Could my order arrive in multiple packages?
Could my order arrive in multiple packages?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
Are there any special features at customs for Swiss?
Are there any special features at customs for Swiss?
We're sorry to hear that you're unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible
Do i receive a shipping confirmation?
Do i receive a shipping confirmation?
Yes- you will receive an order conformation as soon as your TEAMPUZZLE is on it's way.
Return
Can i return my order?
Can i return my order?
Yes. You can cancel your order within 14 days without giving any reason. The period begins on the day you receive the goods.
How do i return my order?
How do i return my order?
Simply send us a short message by email to info@teampuzzle.de with your order number and your request to cancel.
Wohin sende ich meine Rücksendung?
Wohin sende ich meine Rücksendung?
Bitte sende die Ware innerhalb von 14 Tagen nach deinem Widerruf an:
Spoondrink GmbH
c/o TEAMPUZZLE
Altes Feld 17
31749 Auetal
Deutschland
Bitte lege deiner Sendung das ausgefüllte Rücksendeformular bei, damit wir deine Sendung(en) möglichst schnell zuordnen und eine Erstattung freigeben können.
Who covers the return shipping costs?
Who covers the return shipping costs?
In the case of a cancellation, the return shipping costs are borne by the customer.
Will I receive a refund for the shipping costs?
Will I receive a refund for the shipping costs?
In the case of a full cancellation, we will refund the purchase price as well as the cost of the least expensive standard delivery offered.
Can I return a puzzle if the seal has already been removed?
Can I return a puzzle if the seal has already been removed?
Our puzzles are delivered sealed. If the seal is removed, a return is excluded.
Reason: Once opened, we can no longer reliably check whether all pieces are complete and undamaged. We kindly ask for your understanding.
When will I receive my refund?
When will I receive my refund?
The refund will be issued no later than 14 days after we receive your cancellation. We may withhold the refund until the goods have been returned to us or you have provided proof that you have sent them back.
Hep with your order.
To help us process your request quickly, please always include your order number and, if possible, a photo.
A puzzlepiece is missing - What can i do?
A puzzlepiece is missing - What can i do?
Please send us an email to service@booknapp.de with your order number and, if possible, a photo of the puzzle, ideally showing the area of the missing piece. This will help us review your request and find an appropriate solution.
I received the wrong product.
I received the wrong product.
We’re sorry to hear that. If a mix up has occurred, please send us your order number and a photo of the item you received. We will take care of resolving the issue as quickly as possible.
My puzzle has arrived damaged.
My puzzle has arrived damaged.
Please send us your order number as well as a photo of the damaged area and the packaging. This will allow us to review the issue quickly and offer a solution.
Productsecurity
What safety standards do TEAMPUZZLE products meet?
What safety standards do TEAMPUZZLE products meet?
Our puzzles comply with the applicable European safety requirements and are CE marked.
From what age are the puzzles suitable?
From what age are the puzzles suitable?
Please note the specific age recommendation on each product. Due to small parts, our puzzles are not suitable for children under 3 years of age (choking hazard). The safety instructions can be found on the back of the product in several languages.
Responsibility & Sustainability
Are sustainable materials used for TEAMPUZZLE products?
Are sustainable materials used for TEAMPUZZLE products?
Our products are made using FSC® certified materials. This means that the paper or cardboard used comes from responsibly managed forests.
Do you take responsibility in your supply chain?
Do you take responsibility in your supply chain?
We are a member of amfori and are committed to responsible and fair production conditions throughout our supply chain.