Términos del servicio
book’n’app – pApplishing house GmbH
Johnsallee 21
20148 Hamburg
Germany
Online shop:
www.TEAMPUZZLE.de | www.TEAMPUZZLE.com
Status: January 2026
I. Scope
These General Terms and Conditions (GTC) apply to all contracts concluded through the TEAMPUZZLE online shop between book’n’app – pApplishing house GmbH (hereinafter referred to as the “Provider”) and its customers.
A customer within the meaning of these GTC may be either a consumer (§ 13 German Civil Code – BGB) or a business customer (§ 14 BGB).
Any differing terms and conditions of the customer shall not become part of the contract unless the Provider expressly agrees to their validity in writing.
II. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer but rather a non binding invitation to place an order.
By clicking the button “order with obligation to pay,” the customer submits a binding offer to conclude a purchase contract.
Receipt of the order will be confirmed by email. This confirmation of receipt does not yet constitute acceptance of the offer.
The contract is concluded through an explicit order confirmation by email or by dispatch of the goods.
Orders are only permitted in quantities customary for household use.
III. Storage of the Contract Text
The contract text is stored by the Provider. The order data and these GTC will be sent to the customer by email together with the order confirmation.
IV. Delivery and Shipping Costs
Delivery is made exclusively to Germany, Austria, and Switzerland.
Unless a different delivery time is specified in the respective product description, delivery will be made no later than 30 days after conclusion of the contract.
Shipping costs:
Germany: free shipping for orders over €25.00, €4.95 for orders under €25.00.
Austria: €9.95 for orders under €25.00, €6.95 for orders over €25.00.
Switzerland: €12.95 for orders under €25.00, €9.95 for orders over €25.00.
If the order value falls below €25.00 due to partial returns within the scope of a withdrawal, the applicable shipping costs may be deducted from the refund amount.
For deliveries to Switzerland, additional customs duties, taxes, or fees may apply. These must be borne by the customer.
Partial deliveries are permitted insofar as they are reasonable for the customer.
V. Payment
Payment is made via the payment methods offered during the ordering process, in particular through Shopify Payments (for example credit card) and PayPal.
Payment processing is handled by the respective payment service providers. Their terms and conditions also apply.
Invoices are generally sent by email.
The Provider reserves the right to exclude certain payment methods in individual cases.
VI. Set Off
Set off against claims of the Provider is only permitted if the counterclaims have been legally established or are undisputed. For consumers, this does not apply to counterclaims arising from the same contractual relationship.
VII. Retention of Title
The delivered goods remain the property of the Provider until full payment has been made.
If the customer is a business customer, the goods remain the property of the Provider until all claims arising from the business relationship have been settled in full.
VIII. Right of Withdrawal for Consumers
Consumers are entitled to the statutory right of withdrawal.
Withdrawal Instructions
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us:
book’n’app – pApplishing house GmbH
Johnsallee 21
20148 Hamburg
Germany
Email: info@teampuzzle.de
by means of a clear statement (for example a letter sent by post or an email) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To
book’n’app – pApplishing house GmbH
Johnsallee 21
20148 Hamburg
Email: info@teampuzzle.de
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on () / received on ()
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notified on paper)
Date
(*) Delete as appropriate.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days.
For this reimbursement, we will use the same means of payment that you used for the original transaction.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods.
You must return the goods without undue delay and at the latest within fourteen days from the day on which you inform us about the withdrawal of this contract to:
HZL HANSE ZENTRALLAGER GmbH & Co. KG
Unter den Linden 8
19243 Wittenburg / OT Lehsen
Germany
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this loss in value results from handling that was not necessary to check the nature, characteristics, and functioning of the goods.
Special Notice Regarding Sealing
For quality assurance and completeness, our products are delivered sealed. If the product seal is removed or damaged after delivery, returns are excluded. Once opened, it can no longer be reliably verified whether the puzzle is complete and undamaged.
IX. Liability for Defects
If the customer is a consumer, the statutory warranty rights according to §§ 434 ff. BGB apply.
If the customer is a business customer:
a) Obvious defects must be reported in writing within two weeks after delivery. § 377 German Commercial Code (HGB) remains unaffected.
b) The limitation period for defect claims is one year from the transfer of risk.
c) Claims for damages due to simple negligence are excluded unless essential contractual obligations (cardinal obligations) have been breached.
Statutory rights of recourse according to §§ 478, 479 BGB remain unaffected.
X. Liability
The Provider is fully liable in cases of intent and gross negligence, for damages resulting from injury to life, body, or health, and under the Product Liability Act.
In cases of simple negligence, the Provider is only liable for the breach of essential contractual obligations (cardinal obligations) and limited to the foreseeable damage typical for the contract.
XI. Applicable Law and Jurisdiction
The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers residing abroad, mandatory consumer protection provisions of their respective country of residence remain unaffected.
If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is Hamburg.
XII. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr/
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
XIII. Final Provisions
Should individual provisions of these GTC be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.